About this role
Job summary
The Primary Care Business Support Unit [BSU]works in partnership with PICS practices, and external parties, offering administrative support across a range of functions. It identifies emerging projects, works towards standardisation of working practices and reduces the clinical & administrative burden faced by practices. The BSU has demonstrated delivery, adaptability and value. The team is expanding to support both immediate operational needs and longer-term strategic growth, so we are looking for a motivated and experienced administrator to join us.
The role is based at PICS HQ with ad hoc travel to practices/external sites required so access to a vehicle for work purposes is essential.
The role will support all administration duties associated with designated clinical service contracts and primary care support.
The post holder will support the BSU by undertaking a range of activities carried out in a flexible& professional manner.
The role will be part of a busy team, processing incoming emails and hard copy information requests accurately and appropriately.
There will be patient and public contact across a variety of media and in person. Expect daily interaction with, and requests for work from, colleagues, patients / carers and external services.
The role will be part of the BSU working under the management and guidance of the Business Support Manager, with appropriate medical oversight by the Deputy Clinical Director.
For more information, please see the supporting documents.
Main duties of the job
KEY RESPONSIBILITIES
Effective and efficient administration support, working in a team responding to high demand, the need for change and assisting continued development of primary care services. Creation and administration of all medical reports from various requestors such as government agencies, insurance companies, legal teams and employers. Work as part of the BSU Primary Care research team, to pursue an expansion of its research footprint. Flexibility and adaptability in approach across all duties and service requirements.KEY REQUIREMENTS
Good general education with Maths & English qualifications [essential]
Previous and demonstrable experience of working in patient/public facing role [1 year min/essential]
Excellent administration skills, ability to work as part of a team and follow management instructions
Flexible approach to working hours for cover of colleagues absence or at times of high workload
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
NHS Pension 2015 Scheme (subject to eligibility) Alternative government-based scheme (subject to eligibility) Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development) Working in a multi-disciplinary team with support from a wide variety of professionals A flexible approach to a work-life balance Cycle to work scheme (subject to eligibility) Access to Blue Light Card scheme All staff events and conferences Staff engagement (Wellbeing Group, EDI Network, Staff Focus group) Free parking across many sites Personalised induction into the company and job role
Job description Job responsibilities
MAIN DUTIES:
Working as part of a busy team, process incoming calls, emails and hard copy information requests accurately and appropriately.
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
Daily, accurate data entry and processing using SystmOne and other databases.
Ensuring high levels of confidentiality and information governance in your work.
Effective communication with clinical and administration teams, and external contacts.
Ability to make judgements on issues and when to refer onto more senior staff or Clinicians.
Flexibility in approach to work tasks, able to prioritise a busy workload.
Providing cover for colleagues in the BSU.
Achieve set targets and Key Performance Indicators.
Complete relevant training, including for research activity, and participate in team meetings.
Occasional travel to practices and face to face patient contact.
GENERAL ROLE REQUIREMENTS:
Team Working
Able to establish and maintain positive relationships with colleagues, patients, and external contacts.
Understand own role and scope in the organisation and identify how this may develop over time.
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
Work with the BSU ensuring that quality and compliance are maintained when dealing with practice/patient administration.
Be flexible and adaptable to changing requirements in the BSU and wider PICS team, including the need to cover absence or in times of high demand.
Management of Risk
The post holder must comply with all PICS policies and procedures which aim to ensure safe practice and minimise risk. This includes:
Infection control / needlestick Protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems regarding this to the manager. All staff should attend infection control training and updates as required.
Health and safety / COSHH policy
Fire policy
Incident reporting policy
NIHR policy/processes including consent/GCP
AMRA/GDPR
Communication / Utilising Information Systems:
Ability to communicate clearly by telephone, email, and letter.
Ability to deal calmly with patients in distress or who exhibit challenging behaviour.
Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately.
Able to work with confidential information and understand when consent must be gained to discuss confidential information.
Able to process data securely in line with data protection regulations.
Contribute to the work of the BSU and practice teams in by utilising the data from SystmOne and other information systems to ensure activity is recorded and improve care.
Excellent verbal and written communication skills.
Person Specification
Knowledge and skills Essential
Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications Essential
Please provide details of your CPD, using examples where necessary.
Personal Qualities Essential
Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience Essential
Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Integrated Community Services
Address Primary Integrated Community Services
Unit H3 Ash Tree Court
Nottingham Business Park
Nottingham
Nottinghamshire
NG8 6PY
United Kingdom
Employer's website http://picsnhs.org.uk/ (Opens in a new tab)