About this role
Job summary
The Primary Care Business Support Unit [BSU] works in partnership with PICS practices, and external parties, offering clinical and administrative support across a range of functions. The team is expanding to support both immediate operational needs and longer-term strategic growth. We are seeking a motivated and patient-centred Healthcare Assistant (HCA) to join our growing primary care team. This is an exciting opportunity to work across a range of enhanced clinical services, supporting patients through routine care, research activity, and specialist community-based contracts.
The successful candidate will work closely with GPs, nurses, pharmacists, and the wider multidisciplinary team to deliver high-quality, safe, and effective patient care. Delegated tasks and duties will be both clinical and administrative.
The role is based at PICS HQ with travel to practices/external sites required. A clean driving license and access to a vehicle with business use cover is essential.
The role will be required to support PICS practices with the provision of patient care, from time to time, and this will include the need to cover any enhanced access hours.
The postholder will support the BSU by undertaking a range of activities carried out in a flexible & professional manner.
There will be a requirement for performance of venepuncture.
The role will assist clinicians and the BSU Manager with Research in Primary Care.
For more information, see the supporting documents
Main duties of the job
KEY RESPONSIBILITIES AS PART OF THE BSU
Clinical competence within the scope of own practice and training, displaying effective and efficient clinical skills across practice and community-based health services. Competence in completing clinical documentation and use of Systmone, including searches, clinical coding. Be responsive to change and willing, as part of the BSU Primary Care research team, to pursue an expansion of its research footprint.Liaison and communication with BSU, primary care colleagues & patients/public.
KEY REQUIREMENTS
Educated to min NVQ Level 2/NVQ Level 3 Health & Social Care / Care Certificate/ Maths & EnglishDemonstrable experience of working in a GP practice or secondary care environment.Excellent clinical and administration skills, reliable and effective team worker, responsive to change.Access to a vehicle for work purposes.
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
NHS Pension 2015 Scheme (subject to eligibility) Alternative government-based scheme (subject to eligibility) Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development) Working in a multi-disciplinary team with support from a wide variety of professionals A flexible approach to a work-life balance Cycle to work scheme (subject to eligibility) Access to Blue Light Card scheme All staff events and conferences Staff engagement (Wellbeing Group, EDI Network, Staff Focus group) Free parking across many sites Personalised induction into the company and job role
Job description Job responsibilities
KEY RESPONSIBILITIES
Clinical Practice:
To perform venepuncture and specimen collection for patients To measure and record on SystmOne templates, physiological signs - alerting a registered practitioner in an appropriate timeframe if physiological signs are outside normal parameters.
o Blood pressure
o Pulse rate and rhythm
o Temperature
o Oxygen saturations
o ECG recording [12 lead]
Supporting chronic disease monitoring clinics, health promotion and preventative care. To administer if necessary and under appropriate guidance and protocol, injections. To act as a chaperone, when required, during examinations and procedures To prepare, when required, the clinic rooms for appointments To monitor stock and place orders for pathology items as required by the BSU and its associated clinics/services. To ensure that clinic rooms used by the BSU are checked with stock replenished and rotated as required, ensuring that stock is checked re expiry dates. Check sharps bins are appropriately labelled, secured and replaced as appropriate. To perform other tasks as appropriately trained and agreed to meet the needs of the service. Research SupportSupporting delivery of primary care research studies.Undertaking study-related procedures including venepuncture, observations, ECGs, and data collection as delegated and trained. Ensuring compliance with study protocols and Good Clinical Practice requirements.Transgender Health Local Enhanced Service SupportFollowing appropriate training and competency assessment: Administration of intramuscular Decapeptyl injections. Administration of intramuscular Nebido injections. Monitoring and supporting patients receiving treatment under the Transgender Enhanced Service. Assisting with blood test monitoring requirements under specialist shared-care arrangements.Respiratory Diagnostic ServicesFollowing appropriate training and competency assessment: Performing spirometry and other respiratory diagnostic investigations in accordance with ARTP standards. Ensuring quality-assured testing procedures are followed.Please note: this role involves performing diagnostic testing only and does not include interpretation or reporting of results.Administration Duties To carry out effective and efficient administrative services by demonstrating accuracy and attention to detail Completion of medical records, preparation of written reports / letters and electronic mail. Prepare hard copy documentation for upload to digital systems via scanning Access patient records while carrying out administration and ensuring all activity is recorded as appropriate. Work with the BSU ensuring that quality and compliance are maintained when dealing with practice/patient administration.Communication / Utilising Information Systems: Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating. Communicate in an appropriate timeframe, any concerns about patients health status to a registered clinician. Document care and accurately record data using SystmOne. Contribute to the work of the business support unit and practice teams in by utilising the data from SystmOne and other information systems to improve care.Delivering Quality Service: Work with the team to assess effectiveness of care delivery, for example through assisting with audits, reviews and evaluation of care. Support and participate in shared learning across the organisation.Team Working: Understand own role and scope in the organisation and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patient care. Be able to support the team by covering for leave and/or sickness absence.Management of Risk:The post holder must comply with all PICS policies and procedures which aim to ensure safe practice and minimise risk. This includes: Infection control / needlestick Protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to the manager. All staff at the surgery should attend infection control training and updates as required. Health and safety / COSHH policy Fire policy Incident reporting policyLearning and Development: The post holder should only undertake tasks for which he / she is competent. Any training / development needs should be discussed with the manager. The post holder is expected to undertake all mandatory training, relevant additional training and participate in clinical supervision / reflection on practice. The post-holder is required to attend clinical / admin meetings and participate in an annual appraisal which includes review of this job description.Equity and Diversity: Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity. Support people who need assistance in exercising their rights. Adhere to local chaperoning policies. Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.Responsibility:The post holder must be able to work on their own initiative but also as part of a multi-disciplinary team and can organise and prioritise their own daily workload. They must always observe patient confidentiality and work within their own personal competency.
Person Specification
Knowledge and skills Essential
Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Qualifications Essential
Please provide details of your CPD, using examples where necessary.
Personal Qualities Essential
Please provide details for why you would be a great fit for this role and why you have decided to apply.
Experience Essential
Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Integrated Community Services
Address Primary Integrated Community Services Ltd
Unit H3 Ash Tree Court
Nottingham Business Park
Nottingham
Nottinghamshire
NG8 6PY
United Kingdom
Employer's website http://picsnhs.org.uk/ (Opens in a new tab)