About this role
Job summary
The Afternoon Triage Co-Ordinator will assist in directing patients online clinical triage requests to ensure patients are receiving the most appropriate care. The aim of this role is to facilitate effective triage pathways by managing requests and appropriately navigating patients in accessing health care services.
As a member of the Triage Team, you will play a critical role in helping patients access the right support at the right time. This involves managing administration lists and providing support to the team to help patients receive support for a wide range of physical, social and mental health issues. The Triage Co-Ordinator will also sign post patients to the most appropriate services.
Hours are worked Mon to Fri 25 hours per week
Likely work pattern 1pm to 6pm or 1:30 pm to 6:30pm
Main duties of the job
Principal Duties and Responsibilities:
1. Act as a patient advocate and patient services navigator.
2. Be a familiar point of contact within the triage team for other practice staff members and multi-disciplinary teams.
3. Help navigate health and social care pathways for patient triage requests for urgent on the day appointments.
4. Escalate to Triage Coordinator Team Leader or Support GP where appropriate.
5. Feedback to line management to improve triage processes.
6. Monitor availability of resources at other locations (e.g. UCC) and identify patients who would be appropriate for referral to other services.
7. Engage with patients to gather further information for clinical triage where needed and provide appropriate signposting when advised by clinical staff.
8. Effective communicator focussing on what you can do for patients rather than what you cant.
About us
We are a thriving, friendly, partner-led, training practice (6 partners, 4 salaried) who strive to offer the best aspects of traditional General Practice,whilst taking advantage of new opportunities & novel ways of working for thebenefit of our patients and loyal team.
Job description Job responsibilities
Act as a patient advocate and care navigator.
To be a familiar point of contact within the triage team for other departments
Help navigate health and social care pathways for patients who come through triage.
To liaise with other members of the Multidisciplinary Team (MDT)
To attend meetings regarding appointments and feedback on triage systems
To manage a daily administrative list to coordinate patient pathways
Proactively engage with patients to gather further information for clinical triage, where needed and provide appropriate signposting when advised by clinical staff.
Monitor routine requests and liaising with the duty team when there needs further clinical assessment.
Ensuring smooth operation of same-day triage by assessing appointment availability and knowledge of clinical rotas
Use computers and IT systems extensively to carry out day-to-day duties.
Person Specification
Qualifications Essential
GCSE English and Maths grade A-C or equivalent Minimum 2 years experience in a Primary Care Reception role Ability to multitask Excellent customer service skills
Desirable
Knowledge or Emis Web clinical system
Employer details Employer name Hightown Surgery
Address Hightown Gardens
Banbury
Oxfordshire
OX16 9DB
United Kingdom
Employer's website https://www.hightownsurgery.co.uk/ (Opens in a new tab)