About this role
Job summary
Queensway Surgery is looking for an experienced and enthusiastic Medical Secretary to join our busy and supportive GP practice team.
The successful candidate will have previous experience working within a GP practice or healthcare environment and will be responsible for providing a high-quality medical secretarial service to support our clinicians, patients, and wider practice team.
This is a varied and important role requiring excellent organisational skills, attention to detail, and the ability to manage competing priorities in a busy primary care setting.
You will work closely with GPs, clinicians, administrative teams, and external healthcare providers to ensure referrals, correspondence, and patient information are processed accurately and efficiently.
Main duties of the job
Processing and managing NHS referrals, including urgent and routine referrals Preparing and sending referral documentation and supporting information Monitoring referral pathways and chasing outstanding information where required Liaising with hospitals, consultants, community services, and other healthcare professionals Supporting clinicians with administrative tasks Maintaining accurate patient records using SystmOne Ensuring all work is completed in line with confidentiality, GDPR, and information governance requirements Prioritising workload effectively within a busy GP practice environment Supporting continuous improvement of administrative processes
About us
Queensway Surgery is a forward-thinking GP practice serving our local community. We are committed to providing high-quality patient care while supporting our staff through teamwork, innovation, and continuous improvement.
We use modern technology and systems to improve patient access and streamline services, while maintaining a strong focus on safe and effective patient care.
We are looking for someone who shares our values and wants to become a valued member of our administrative team.
Job description Job responsibilities
To provide a comprehensive medical secretarial and administrative service to the clinical team, ensuring referrals, correspondence, and patient information are processed accurately, efficiently, and within required timescales.
The post holder will work collaboratively with GPs, clinicians, administrative staff, hospitals, and community services to support the delivery of safe, effective, and patient-centred care.
Person Specification
Experience Essential
Previous experience working as a Medical Secretary within a General Practice. Experience processing NHS referrals. Experience managing clinical correspondence. Experience working within a busy administrative environment. Experience communicating with hospitals and external healthcare providers.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queensway Surgery
Address 75 Queensway
Southend-on-sea
Essex
SS1 2AB
United Kingdom
Employer's website https://www.queenswaysurgery.co.uk/ (Opens in a new tab)