About this role
Job summary
We are seeking two experienced GP Receptionists / Care Coordinators to join our friendly and supportive practice team on a part-time basis. These roles are within a busy GP surgery supporting clinicians and administrative staff in delivering high-quality patient care.
Applicants must have previous experience in a GP practice or healthcare setting and be confident using SystmOne. Knowledge of Anima is desirable. The role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
This is also an excellent opportunity to develop further skills in general practice administration, including exposure to medical secretarial work, referrals, scanning, and clinical coding.
Main duties of the job
The post holders will support the delivery of efficient and effective primary care services by acting as a key point of contact for patients and supporting clinical and administrative workflows.
Main duties include:
Receiving and handling patient enquiries via telephone and face-to-face
Managing appointments, cancellations, and patient signposting
Using Anima to manage workflow and patient requests
Maintaining accurate patient records using SystmOne
Supporting care coordination and patient follow-up
Processing clinical correspondence and prescriptions
Supporting clinicians and wider team with daily workflow
Providing a professional and efficient reception serviceWorking Pattern
2 part-time posts available
Shifts between 08:0018:30 on a rota basis
Flexibility is essential
Additional hours may be available for the right candidate
About us
Queensway Surgery is a large, well-established GP practice providing high-quality primary care services to a diverse patient population in Southend-on-Sea. We are a supportive and forward-thinking team committed to delivering safe, effective, and patient-centred care.
Our multidisciplinary team includes GPs, nurses, ARRS staff, and experienced administrative colleagues who work collaboratively to ensure efficient and well-organised patient services.
We are committed to staff development and provide opportunities for training and progression within general practice administration, including exposure to medical secretarial work, referrals management, scanning, and clinical coding.
We pride ourselves on maintaining a positive working environment that values teamwork, professionalism, and continuous improvement.
Job description Job responsibilities
The post holders will support the delivery of efficient and effective primary care services by acting as a key point of contact for patients and supporting clinical and administrative workflows.
Main duties include:
Receiving and handling patient enquiries via telephone and face-to-face
Managing appointments, cancellations, and patient signposting
Using Anima to manage workflow and patient requests
Maintaining accurate patient records using SystmOne
Supporting care coordination and patient follow-up
Processing clinical correspondence, prescriptions, and results
Supporting clinicians and wider team with daily workflow
Providing a professional and efficient reception service
Person Specification
Experience Essential
Previous experience in a GP practice or healthcare setting Experience using SystmOne Strong communication and customer service skills Ability to work accurately in a busy environment Good IT skills and attention to detail Ability to prioritise workload and work as part of a team Ability to work shifts between 08:0018:30
Desirable
Previous GP receptionist or care coordinator experience Experience with care navigation or workflow support Experience with Anima triage or similar Interest in developing skills in GP administration (referrals, scanning, coding)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Queensway Surgery
Address 75 Queensway
Southend-on-sea
Essex
SS1 2AB
United Kingdom
Employer's website https://www.queenswaysurgery.co.uk/ (Opens in a new tab)