About this role
We're on the lookout for Customer Experience specialist to join our vibrant and friendly team at our Nottingham-based Customer Experience Centre. You will be part of a great team where your voice truly matters, and you personally can make a positive difference to the lives of our customers every day.
You will guide customers through their queries to provide a quick and perfect resolution. You'll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.
You will also
Handle customer queries through inbound calls and emails, with AI features available to support you.Provide a great and memorable customer experience every timeUnderstand regulatory requirements and remain compliantContinue to develop knowledgeFurther details:
Full and Part‑time roles available (minimum 20 hours per week for part‑time)Start date – 01 September 2026 with face-to-face interviews during JulyAll roles will begin with initial 4 weeks of classroom-based training running from 09:00AM - 17:00PM at our office in NG2. ( You will need to attend all 4 weeks without annual leave)Following completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)Rotational shift pattern Monday - Saturday (If full time 5 days scheduled in advance between 8am/7:15pm) Experience delivering an outstanding customer experienceExperience working in a target environmentExperience with computer-based systemsA high level of resilience communicating with customersPreferable previous contact centre experience Benefits package includes:
Hybrid working - 40% office basedGreat compensation package and discretionary bonusCore benefits include Pension, Bupa healthcare, Sharesave Scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here