About this role
Job summary
About Us:
We are a busy, friendly GP practice committed to delivering high-quality patient care in a supportive team environment. We are currently seeking a motivated and professional Receptionist/Administrator with experience using EMIS Web to join our front-of-house team.
Main duties of the job
Key Responsibilities
Greeting and assisting patients both in person and over the phone
Booking, amending and cancelling appointments using EMIS Web
Handling patient queries efficiently and confidentially
Processing repeat prescription requests
Supporting the clinical and administrative team with day-to-day duties
Maintaining accurate and up-to-date patient records
Managing incoming and outgoing correspondence
Essential Requirements:
Previous experience working in a GP surgery or healthcare environment
Proficient in using EMIS Web
Excellent communication and interpersonal skills
Strong attention to detail and ability to multitask in a fast-paced environment
A professional, compassionate, and patient-focused approach
Confidentiality awareness and understanding of data protection (GDPR)
Knowledge of NHS systems and procedures
Experience working with EMIS and Docman
Basic understanding of medical terminology
About us
We are a busy, friendly GP practice located in the heart of Primrose Hill committed to delivering high-quality patient care in a supportive team environment. We are a short walk from Chalk Farm underground station.
Job description Job responsibilities
Greeting and assisting patients both in person and over the phone
Booking, amending and cancelling appointments using EMIS Web
Handling patient queries efficiently and confidentially
Processing repeat prescription requests
Supporting the clinical and administrative team with day-to-day duties
Maintaining accurate and up-to-date patient records
Managing incoming and outgoing correspondence
Person Specification
Experience Essential
Experience working with EMIS required
Desirable
Experience working within a GP Practice Experience working with Docman
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Primrose Hill Surgery
Address 99 Regents Park Road
London
NW1 8UR
Employer's website https://www.primrosehillsurgery.co.uk/ (Opens in a new tab)