About this role
Job summary
We are seeking a dedicated and experienced Registered Manager to oversee our high-quality supported living services for adults with autism, mental health needs, learning disabilities, and complex behaviours. You will be responsible for ensuring the delivery of safe, effective, person-centred care in accordance with CQC regulations and best practice guidelines.
As the Registered Manager, you will lead the service with integrity, drive and compassion ensuring compliance, safeguarding, and quality standards are consistently met or exceeded.
Main duties of the job
Key Responsibilities:
Regulatory and Compliance
Service Leadership
Safeguarding and Risk Management
Staff Management and Development
Client Care and Family Engagement
About us
At Westbrook Care Ltd, we are more than just a provider of supported living services; we are a beacon of hope and a source of unwavering support for those often deemed hard to place. Our mission is to offer compassionate, specialised care for individuals with autism, mental illness, learning disabilities, and other complex needs.
Benefits
Competitive salary (£35,000 to £42,000) Pension scheme Performance-related bonus Enhanced annual leave Ongoing CPD and leadership training Opportunities for career progression within a growing organisation
Job description Job responsibilities
Job Title: Registered Manager
Location: Surrey
Salary: £35,000 to £42,000 per annum (dependent on experience)
Hours: Full-Time, Permanent
Reports to: Director of Operations / Managing Director
Regulated Activity: Yes (CQC Registered Role)
About the Role
We are seeking a dedicated and experienced Registered Manager to oversee our high-quality supported living services for adults with autism, mental health needs, learning disabilities, and complex behaviours. You will be responsible for ensuring the delivery of safe, effective, person-centred care in accordance with CQC regulations and best practice guidelines.
As the Registered Manager, you will lead the service with integrity, drive and compassionensuring compliance, safeguarding, and quality standards are consistently met or exceeded.
Key Responsibilities
Regulatory and Compliance
Hold and maintain registration with the Care Quality Commission (CQC). Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and associated guidance. Prepare for and lead on CQC inspections and maintain a rating of Good or Outstanding. Maintain up-to-date knowledge of legislative, regulatory and policy developments relevant to the service. Service Leadership
Lead and manage a multidisciplinary team to deliver person-centred support tailored to individual needs and outcomes. Promote a culture of openness, accountability, and continuous improvement. Ensure that services are responsive, inclusive, and adaptable to client needs. Monitor and evaluate service delivery against agreed KPIs and quality standards. Safeguarding and Risk Management
Act as the Designated Safeguarding Lead for the service. Ensure timely reporting and robust management of safeguarding concerns, incidents, and complaints. Conduct regular risk assessments and implement appropriate control measures. Staff Management and Development
Recruit, supervise and develop staff, ensuring full compliance with safer recruitment practices. Deliver staff supervisions, appraisals, and performance management. Identify training needs and ensure the workforce is skilled, supported, and compliant with mandatory requirements. Promote a culture of learning, reflective practice, and professional development. Client Care and Family Engagement
Oversee assessments, support planning, reviews and transitions in partnership with clients, families, and professionals. Ensure support is outcome-focused, strengths-based and promotes independence. Build trusting relationships with families, commissioners and external professionals.
Essential Criteria
Previous experience as a Registered Manager or Deputy Manager within a supported living or similar service. NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent). In-depth understanding of CQC standards, safeguarding, MCA, DoLS and PBS principles. Strong leadership, communication, and problem-solving skills. Ability to lead with professionalism, emotional intelligence, and ethical integrity. Full UK driving licence and access to own vehicle.
Desirable Criteria
Experience supporting individuals with autism, challenging behaviour, or forensic backgrounds. Experience managing service transitions, new registrations, or service turnarounds. Working knowledge of Positive Behaviour Support (PBS), Active Support, or trauma-informed care.
Benefits
Competitive salary (£35,000 to £42,000) Pension scheme Performance-related bonus Enhanced annual leave Ongoing CPD and leadership training Opportunities for career progression within a growing organisation
How to Apply
Please send your CV and a covering letter detailing your suitability for the role to: [email protected]
Person Specification
Additional Criteria Essential
In-depth understanding of CQC standards, safeguarding, MCA, DoLS and PBS principles. Strong leadership, communication, and problem-solving skills. Ability to lead with professionalism, emotional intelligence, and ethical integrity. Full UK driving licence and access to own vehicle.
Desirable
Working knowledge of Positive Behaviour Support (PBS), Active Support, or trauma-informed care.
Qualifications Essential
NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent).
Experience Essential
Previous experience as a Registered Manager or Deputy Manager within a supported living or similar service.
Desirable
Experience supporting individuals with autism, challenging behaviour, or forensic backgrounds. Experience managing service transitions, new registrations, or service turnarounds.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Westbrook Care Ltd
Address Suite F11, The Officers Mess
Coldstream Road
Caterham
Surrey
CR3 5QX
Employer's website https://westbrookcare.com/ (Opens in a new tab)