About this role
The Experian Analytics team develop quality analytics products and services, and deliver it to clients with quality, consistency and efficiency. We also provide professional and transparent advice and support to clients consuming our products and services. The role of the Analytics Graduate is to manage the full product lifecycle of Experian’s analytics products and services. This includes, but are not limited to, consumer and commercial scores, attributes, analytics platforms and software, and custom analytics solutions. The Analytics Graduate will support the Product Manager with recurring product-operations and governance tasks. These tasks are core control points that protect product integrity, customer experience, commercial accuracy, and operational efficiency.
Principle responsibilities
Client product interactions (technical and non-technical): product meetings/emails; explaining attributes and score interpretation; supporting migrations/onboarding of clients to new products and services; recommending attributes aligned to client policy rulesKnowledge and documentation controls: maintaining the Product Knowledge shared page (including collateral, list of online attributes, FAQs on our products)Specification hygiene: maintaining client facing documentation to represent the latest available offerings and removing product options that are no longer utilisedMonthly auditing of client’s product selection and usage (includes reviewing clients current product selection and suggesting alterations and corrections that better suit the clients’ needs and market)Management of the Salesforce CPQ (Configure-Price-Quote) module includes logging requests and pricing updates; monitoring ticket movement; testing CPQ tasks once completedBatch governance: auditing Analytics products used in batch (e.g. reviewing products utilised, replacing legacy products, suggestions of better suited alternatives) as well as recommending any process changes that would improve delivery time, accuracy, compliance standards and client satisfaction.Commercial readiness: early involvement in Analytics pricing discussions to assist in creation of proposals which are shared internally and with clients.Assist the Product Manager with future product designs, implementations, and Go-to-Market activities as requiredRequired critical behaviours
Accuracy and attention to detailAnalytical thinkingCreativity and InnovationProblem SolvingManaging Stakeholders across Business UnitsWillingness to learnRequired key skills (functional / technical)
Computer Skills (MS Office programs)Commercial acumenGood communication and influencing skills (verbal, written and presentation) across different audiences, including senior leadershipExceptional collaboration and relationship building skills with colleagues and stakeholders across multiple marketsBasic data analysis knowledge and capabilityRequired key skills (functional / technical)
Computer Skills (MS Office programs)Commercial acumenGood communication and influencing skills (verbal, written and presentation) across different audiences, including senior leadershipExceptional collaboration and relationship building skills with colleagues and stakeholders across multiple marketsBasic data analysis knowledge and capability
Bachelor's degree in a relevant field such as commerce, finance, business administration, marketing, or engineering. (Preffered)Understanding of APIs, Cloud computing, Programme / Change Management (Beneficial)Product management course (Beneficial) Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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