About this role
IT Help Desk Support II at TCP Software. Location: Plano, Texas, United States. Role: troubleshooting issues, managing tickets, mentoring staff Requirements: 2+ years help desk or technical support experience in SaaS/cloud environments; strong hardware, OS, network, identity (Azure AD/Entra ID) and endpoint management (Intune/MDM/MAM) skills; ITSM/ticketing, AV/Zoom/Teams Rooms, troubleshooting, mentoring, and strong communication. Category: Information Technology Seniority: Entry Level Tools: Microsoft Entra ID, Microsoft Azure Active Directory, Microsoft Intune, Microsoft Office 365, Zoom, Microsoft Teams Rooms, MDM, MAM, ITSM, SaaS, AV Certifications: comptia a+, comptia network+, comptia security+, microsoft role-based, itil Commitment: Full Time Workplace: Onsite Languages: English