About this role
UCCE Tier-2 Engineer at Tata Consultancy Services. Location: Research Triangle Park, North Carolina, United States. Role: providing support, troubleshooting issues, managing components Requirements: Advanced experience supporting Cisco UCCE contact center environments, troubleshooting call flows/CTI integrations, multi-site deployments, familiarity with SIP/VXML/JTAPI, and diagnostic tools like Wireshark and CVP Call Flow Tool. Category: Information Technology Seniority: Senior Level Tools: Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Communications Manager, Cisco Finesse, Cisco Unified Customer Voice Portal (CVP), CVP Call Flow Tool, Wireshark, Cisco Unified Intelligence Center (CUIC) Certifications: ccnp collaboration Commitment: Full Time Workplace: Onsite Languages: English