About this role
Entity: Well Health Clinic Network Inc. Position Title: Medical Office Assistant Salary Range: $23.00 - $25.00 CAD per hour Job Class: Full Time Work Location: WELL Health Clinic Network - False Creek Wellness About the Company: WELL Health Technologies (TSX: WELL) is a leading technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare providers with innovative digital tools and services. As Canada's largest outpatient clinic network, WELL operates 250+ clinics nationwide and supports 3,100+ healthcare providers, facilitating more than 4.3 million patient visits annually. Through its comprehensive healthcare technology platform?including EMRs, telehealth, practice management, patient engagement, and revenue cycle solutions?WELL is transforming the delivery of healthcare across Canada. Learn more at www.well.company and www.wellclinics.ca.
Position Summary: To support Well Health Medical & Longevity Centre, Diagnostic Imaging Department in clinic operations and in delivering patient care. All work should be delivered to standards and procedures established in Diagnostics procedure manual or otherwise requested by the Clinic Manager. What you will be doing:
• Coordinates patient care through the clinic: checking in, prepping, escorting to change room, answering questions, monitoring the waiting room. • Answers inquiries by phone, email, and in-person in a helpful, respectful, and efficient manner. • Ensures that all requisition and referral forms are legible and signed by a physician. • Maintains appointment schedule in Velox (booking, billing, and reporting). • Maintains Oscar EMR, including the patient chart; performs tasks (including linking reports/results, uploading requisitions, and referrals) in support of patient care. • Relays MRI/CT scan preparations to the patient. • Ensures MRI/CT are stocked appropriately and ensures that they are ready for the next patient (gowns, scrubs, sheets, etc.). • Ensures patient confidentiality is thoroughly practiced at all times. • Handles patient images and reports according to HIPPA regulations. • Assist MRI/CT technologists and radiologists when requested. • Maintain a strong communication between patients, technologists, and radiologists. • Ensure waiting room, change room and recovery area are tidy and clean. • Performs all other related clinical, administrative tasks or special tasks as required. • Provides patient care with a customer service lens. You have:
• Previous experience in diagnostic imaging is preferred • Ability to work well in a team environment • Excellent written and verbal communication skills • Computer proficiency ? Microsoft Office Suite • EMR proficiency ? Oscar and Velox (an asset but not mandatory) • Organized, accurate and efficient • Proficiency in Cantonese and/or Mandarin is beneficial • Ability to problem-solve • Good sense of character and judgement • English (fluent) • Medical Terminology • Medical Office Assistant certificate or 2+ years of office experience • Basic Cardiac Life Support certificate The salary for this position falls within a defined range and will be determined based on several factors, including the candidate?s experience, qualificati