About this role
Entity: WELL Health Clinic Network Inc. Job Title: Practice Engagement Specialist, Clinic Transformation (ON, FHO) Job Class: Full Time Location: Ontario, Canada Salary Range: $60,000 ? $65,000 CAD per annum
About WELL Health Clinic Network
WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." As the largest clinic network in Canada, operating under the WELL Health Clinic Network brand, we currently have 220+ clinics across the country. Our team includes over 3,400 WELL Care Providers, facilitating more than 4.2 million patient interactions each year. Our clinics offer a diverse range of services, including walk-in appointments, family medicine, internal medicine, Kinesiology, sleep apnea treatment, botox procedures, and women?s health services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients? healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca Position Summary
The Practice Engagement Specialist is CT?s boots-on-ground presence in Ontario. This role owns a defined portfolio of primary care practices end-to-end ? implementing WELL Health?s digital tools, driving sustained adoption, and ensuring every practice in the portfolio hits its performance targets.
This is not a desk job. You are in clinics every day ? building relationships with physicians and MOAs, running go-lives, coaching adoption, and owning the outcomes of your portfolio. Every practice you manage has one person accountable for its digital performance. That person is you.
This is also one of the most accelerated learning environments in Canadian digital health. You will gain hands-on experience in portfolio management, project execution, digital health implementation, and clinic operations ? working inside a company that is scaling fast and building something genuinely new in primary care. What you will be doing:
Portfolio Ownership & Implementation Own end-to-end digital transformation for a portfolio of ~22 Ontario clinicsExecute go-lives for Online Booking, Self Check-In, Patient Reminders, Fax AI, Task Automation, e-Referrals, and other CT toolsBe the single named CT contact for your practice portfolio ? the person clinic managers and Medical Office Assistants call firstManage implementation timelines, readiness checklists, and go-live day support across your clinics Adoption & Performance Own the 30/60/90 day adoption reinforcement cycle for all newly launched clinics in your portfolioCoach MOAs and physicians on tool workflows, booking scripts, and digital patient engagement.Monitor your portfolio adoption metrics and surface clinics trending below target to the Sr. Manager before they become a problemSupport digital waitlist management, autobooking workflows, and patient volume tracking across your practices Collaboration & Pipeline Work closely with the Sr. Manage