About this role
*Ramada by Wyndham Fredericton* is seeking a motivated, hands-on, and experienced *Hotel General Manager* to lead the daily operations of our hotel.
The General Manager will be responsible for overall hotel operations, financial performance, guest satisfaction, employee leadership, sales growth, and maintaining a professional, clean, safe, and welcoming environment for guests, staff, and business partners.
Position Overview
The General Manager will oversee all areas of the hotel, including front desk, housekeeping, maintenance, sales, meetings and banquets, food and beverage areas, guest services, staffing, financial controls, and overall property presentation.
This is a leadership role that requires strong communication, accountability, problem-solving ability, and the ability to manage people and operations in a fast-paced hotel environment.
Key ResponsibilitiesOverall Hotel Operations
* Manage the daily operations of the hotel. * Ensure all departments operate efficiently, professionally, and profitably. * Maintain high standards of service, cleanliness, safety, and presentation. * Ensure the hotel is properly staffed based on occupancy, events, seasonality, and business levels. * Identify operational issues, document them, assign responsibility, and ensure timely completion. * Maintain a visible leadership presence throughout the hotel. * Ensure proper communication between all departments.
Financial Management
* Prepare and monitor annual operating budgets for the hotel and each department. * Monitor revenue, expenses, payroll, cost of goods, utilities, repairs, maintenance, franchise fees, and other operating costs. * Review monthly financial statements and explain major variances to Ownership. * Implement cost-control measures where required. * Monitor labour percentages and scheduling efficiency. * Ensure expenses are reasonable, necessary, properly approved, and properly documented. * Work to improve hotel profitability without compromising guest satisfaction, employee safety, or legal compliance. * Protect company cash, inventory, assets, supplies, equipment, and financial records. * Ensure proper controls for cash handling, deposits, refunds, discounts, voids, credits, room adjustments, accounts receivable, and guest billing.
Sales and Revenue Growth
* Direct the focus and accountability of the Sales Department. * Support growth in corporate accounts and local partnerships. * Review sales activity, sales pipeline, proposals, lost business, group leads, and confirmed business. * Participate in community affairs, tourism organizations, business associations, networking opportunities, and local relationship-building. * Support advertising, promotions, packages, and marketing campaigns. * Work to improve occupancy, ADR, RevPAR, banquet revenue, meeting room revenue, restaurant revenue, and overall hotel revenue. * Maintain a positive public image for the hotel.
Guest Satisfaction
* Promote a culture of guest service excellence. * Ensure guest complaints are handled professionally and promptly. * Personally handle serious, sensitive, repeated, or escalated guest concerns. * Monitor online reviews, guest surveys, brand feedback, and direct guest complaints. * Implement action plans to improve guest satisfaction. * Ensure employees are trained to communicate respectfully and resolve guest concerns properly. * Protect the reputation of the hotel and the company.
Employee Leadership
* Lead, supervise, support, and hold accountable all department managers, supervisors, and staff. * Recruit, interview, hire, train, coach, discipline, and manage employees in accordance with company policy and applicable law. * Conduct departmental meetings and leadership meetings. * Conduct performance reviews. * Develop employees and support internal promotion where appropriate. * Maintain a respectful, professional, and accountable workplace culture. * Address poor performance, absenteeism, misconduct, and policy violations prom