Job type Full time, permanent employment Location Clockwise Exeter, Broadwalk House, Southernhay W, Devon EX1 1TS Key responsibilities Objectives <ul><li>Ambassadorial, honest and collaborative tone and approach, applying the five Clockwise Values. Act as a trusted colleague within location team, community and wider Clockwise group support your Regional and Assistant Manager by underpinning their leadership.</li><li>Assist in achieving all location and company objectives (as outlined in the balance score card) and delivery of Clockwise customer and member experience. </li><li>Commitment to your development and that of others. Demonstrating ongoing learning and advancement and that of yourself, your colleagues and wider Clockwise communities.</li></ul>Responsibilities Trading & Business Performance <ul><li>Deal with any enquiries incoming regards Clockwise space or the building generally, pass to the right member of your team to manage. </li><li>Take ownership of meeting room and club lounge enquiries, with a focus on growing these ancillary revenue streams. </li><li>Lead meeting room sales target achievement as well as managing bookings, set up and on the day operations. </li><li>Assist your team in working towards monthly KPIs and sales target achievement. With a focus on member retention and increasing occupancy figures. </li><li>Develop a working understanding of the key financial levers driving location performance — including occupancy rates, pipeline and retention — and apply that knowledge to inform your day-to-day priorities and conversations.</li></ul> People, Community & Culture <ul><li>Deliver the Clockwise Customer journey to all visitors, tenants and members in the building – a great welcome and resolution/escalation of any reported issues. </li><li>Act as the first point of contact for members, handling enquiries and conversations with confidence and care, and escalating to the Community Manager where necessary.</li><li>Ensure there is adequate cover on the reception/welcome desk and that you arrange cover for breaks and meetings </li><li>Take ownership of member event programming — from ideation through to operational delivery — in line with the four pillars, event SOPs and Community Events Playbook.</li><li>Form strong relationships with external partners to aid in delivery of member event programming.</li><li>Compile handover notes and communicate daily events and activities to your colleagues.</li><li>Take an active role in NPS score achievement at your location, with a particular focus on converting neutral responses into positive ones through consistent, high-quality member interactions.</li><li>Manage post and deliveries to the building ensuring that the established processes are followed at all times.</li><li>Manage incoming calls to the building, directing to the appropriate person and ensuring a great impression is created and an efficient service delivered. </li><li>Ensure that interactions with your members and tenants in person and via virtual communications are meeting and exceeding expectations.</li><li>Provide peer group and buddy support in your own and other Clockwise locations.</li><li>Participate in your regular meeting and contact routines with your Community Manager with a proactive focus – suggest areas of training and development which you would like to receive.</li><li>Ensure you are working in a way which aligns to the Company Handbook.</li></ul> Safety, Compliance & Operations <ul><li>Ensure all health and safety measures and regulations are adhered to in line with risk assessments reporting and recording any issues which arise and escalating used to your manager immediately.</li><li>Ensure all interactions with building suppliers/third parties are undertaken in a professional and collaborative manor, maximising the value both commercial and service to Clockwise. Reporting any issues to your location General Manager.</li><li>Manage access control requests for new and departing tenants, colleagues, and members in line with your building’s standards.</li><li>Sign in contractors to the building in line with the agreed standards. </li><li>Report any maintenance issues to the Building Manager/General Manager as appropriate.</li><li>Support the building management and F&B teams on site where reasonable and ensure you play your part in creating a positive, joined up experience for everyone who works in your building. </li><li>Support the smooth running of day-to-day operational and compliance routines at your location — including opening and closing checklists — flagging any facilities or compliance concerns to your Community Manager promptly.</li><li>Provide input into reporting across key BSC metrics — including meeting room revenue, occupancy and member retention — ensuring data is accurate and up to date.</li><li>Manage day-to-day relationships with designated suppliers, ensuring service standards are maintained and escalating any concerns to your General Manager.</li></ul> Key skills and experience <div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"> <div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Hospitality and customer service experience is advantageous. </div></div> Working pattern 40 hours per week, Monday to Friday. <br style="border:0px solid;margin:0px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Office hours with occasional requirement to work evenings for events. Benefits <ul style="border:0px solid;margin-top:0cm;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Discretionary bonus scheme (post-probation)</li><li style="border:0px solid;margin:0px;">Private health insurance</li><li style="border:0px solid;margin:0px;">25 days holiday per annum, plus bank holidays</li><li style="border:0px solid;margin:0px;">Health cash plan (post-probation)</li><li style="border:0px solid;margin:0px;">Enhanced company pension - 4% and 5%</li><li style="border:0px solid;margin:0px;">Gifts on your birthday and employment anniversary</li><li style="border:0px solid;margin:0px;">Death in service benefit</li><li style="border:0px solid;margin:0px;">Wellness activities throughout the year</li><li style="border:0px solid;margin:0px;">Monthly sessions with MYNDUP available</li></ul>

Community Coordinator @ clockwise

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