About this role
Job type <div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><p style="border:0px solid;margin:0px;"><br></p><div style="border:0px solid;margin:0px 0px 24px;color:rgb(32,32,32);font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><p style="border:0px solid;margin:0px;">Permanent, Full-time, 40 hours with one hour break</p></div></div> Location <div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><p style="border:0px solid;margin:0px;"><br></p><div style="border:0px solid;margin:0px 0px 24px;color:rgb(32,32,32);font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><p style="border:0px solid;margin:0px;">Clockwise Glasgow, <span style="border:0px solid;margin:0px;color:rgb(31,31,31);font-family:Arial, sans-serif;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">Savoy Tower, 77 Renfrew St, Glasgow G2 3BZ</span></p></div></div> Key responsibilities The Receptionist is the first point of contact for members, guests and visitors, providing a warm, professional and consistent Clockwise welcome. As a frontline representative of the business, the Receptionist plays a key role in creating a positive first impression while supporting the smooth day-to-day operation of the building.<br>Working closely with the Community Manager and wider Community Team, the Receptionist ensures reception areas are well-presented, visitor and member enquiries are handled efficiently, and information is communicated accurately. The role helps maintain a welcoming, organised and professional environment that reflects Clockwise brand standards.<br><br><strong>OBJECTIVES OF ROLE </strong><br><ul><li>Deliver a professional, friendly and consistent Clockwise welcome to all members, guests and visitors. </li><li>Provide excellent front of house service and act as the primary point of contact at reception. </li><li>Support members and visitors with enquiries, meeting room bookings and day to day requests. </li><li>Maintain high standards of presentation across reception and public areas. </li><li>Assist with communication, administrative and operational tasks to support the wider Community Team. </li><li>Contribute to a safe, organised and well-managed workplace environment. </li><li>Demonstrate Clockwise values and behaviours in all interactions and daily responsibilities.</li></ul><strong> </strong><br><strong>RESPONSIBLITIES </strong><br><strong>Trading & Business Performance </strong><br><ul><li>Welcome and assist visitors and contractors, ensuring they are signed in, directed appropriately and managed in line with building procedures. </li><li>Manage visitor arrivals on behalf of members, following established processes and individual member instructions to ensure a professional and seamless experience. </li><li>Identify and appropriately direct all Clockwise sales enquiries and walk-in viewing requests to the Community Manager, Sales Team or relevant point of contact. </li><li>Promote Clockwise products and services, including meeting rooms, day passes and coworking memberships, by identifying opportunities through interactions with members, guests and visitors. </li><li>Support the smooth day to day operation of reception by maintaining accurate visitor records and communicating effectively with members and the wider team. </li><li>Ensure reception and visitor areas remain welcoming, always organised and presented to Clockwise brand standards.</li><li>Maintain GDPR-compliant member contact lists and reception directories, keeping key contacts informed of relevant building updates.</li></ul><br><strong>People, Community & Culture </strong><br><ul><li>Support member communications by promoting upcoming events, available products, services and community initiatives. </li><li>Capture, report and escalate member, visitor and building issues promptly, ensuring appropriate follow-up where required. </li><li>Build positive relationships with members, guests, contractors and building partners, contributing to a welcoming community atmosphere. </li><li>Support the wider Clockwise and building partner teams by assisting with the onboarding and induction of new starters where required. </li><li>Assist the Community Team with the planning, promotion and delivery of member events and community activities.</li></ul> <br><strong>Safety, Compliance & Operations </strong><br><ul><li>Manage incoming post, deliveries and parcels, ensuring items are received, stored and distributed securely in line with building procedures. </li><li>Manage access control processes, including issuing visitor passes and ensuring passes are returned and accounted for appropriately. </li><li>Answer incoming telephone calls professionally, directing enquiries and taking accurate messages where required. </li><li>Complete and record opening and closing procedures, along with regular reception checks throughout the day to ensure all areas remain clean, safe and presented to Clockwise brand standards. </li><li>Ensure all visitors, contractors and delivery personnel are signed in and out in accordance with building procedures and compliance requirements. </li><li>Maintain accurate visitor and contractor records and report any security or compliance concerns promptly. </li><li>Follow all health, safety and compliance procedures, reporting hazards, incidents and maintenance issues as required. </li><li>Promote safe working practices and contribute to a safe and welcoming environment for members, visitors and colleagues. </li><li>Provide feedback to the Community Manager and Community Team Leader on standards of cleanliness, presentation, maintenance, security and safety within the building. </li><li>Act as a Fire Warden when required, participating in fire safety, evacuation, major incident and other compliance training. </li><li>Ensure clear handovers are provided to colleagues during breaks, shift changes and periods of absence to maintain seamless reception operations. </li><li>Escalate operational issues, emergencies or member concerns to the appropriate person promptly and professionally.</li></ul><strong> </strong><br><strong>Systems & Reporting</strong> <br><ul><li>Ensure effective and compliant use of all business systems, including but not limited to HubSpot, Resonate, Expansive, Riskproof, Office RnD, Notion, Office 365</li></ul><strong> </strong><br><strong> </strong><br><strong> </strong><br><strong>Measures of Success</strong> <br><ul><li>Performance against Balanced Scorecard targets: </li><li>EBITDA </li><li>Committed Occupancy </li><li>NPS </li><li>Compliance </li><li>Member feedback and advocacy </li><li>Colleague engagement and performance feedback </li><li>Peer, Regional and SLT feedback </li><li>Other stakeholder feedback </li></ul> Key skills and experience <div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><p style="border:0px solid;margin:0px;"><br></p><div style="border:0px solid;margin:0px 0px 24px;color:rgb(32,32,32);font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><p style="border:0px solid;margin:0px;">Hospitality and customer service experience is advantageous. </p></div></div></div></div> Working pattern Time: 8:00 - 5.00 Benefits <h6 style="border:0px solid;margin:0px 0px 12px;line-height:19.6px;font-weight:700;text-decoration:none;font-size:14px;font-family:'FT Regola Neue', Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', sans-serif;text-transform:none;font-style:normal;background-color:rgb(255,255,255);"><br></h6><ul style="border:0px solid;"><li style="border:0px solid;margin:0px;">Discretionary bonus scheme (post-probation)</li><li style="border:0px solid;margin:0px;">Private health insurance</li><li style="border:0px solid;margin:0px;">25 days holiday per annum, plus bank holidays</li><li style="border:0px solid;margin:0px;">Health cash plan (post-probation)</li><li style="border:0px solid;margin:0px;">Enhanced company pension - 4% and 5%</li><li style="border:0px solid;margin:0px;">Gifts on your birthday and employment anniversary</li><li style="border:0px solid;margin:0px;">Death in service benefit</li><li style="border:0px solid;margin:0px;">Wellness activities throughout the year</li><li style="border:0px solid;margin:0px;">Monthly sessions with MYNDUP available</li></ul>