Job type Fixed Term Contract (six months) commencing September 2026, Full time Location Clockwise Wood Green, Greenside House, 50 Station Road, London N22 7DE Key responsibilities Objectives <ul><li>Ambassadorial, honest and collaborative tone and approach, applying the five Clockwise Values. Act as a trusted colleague within location team, community and wider Clockwise group support your Regional and Assistant Manager by underpinning their leadership.</li><li>Assist in achieving all location and company objectives (as outlined in the balance score card) and delivery of Clockwise customer and member experience. </li><li>Commitment to your development and that of others. Demonstrating ongoing learning and advancement and that of yourself, your colleagues and wider Clockwise communities.</li></ul>Responsibilities Trading & Business Performance <ul><li>Deal with any enquiries incoming regards Clockwise space or the building generally, pass to the right member of your team to manage. </li><li>Work on meeting room sales target achievement. Source external meeting room members, promote meeting rooms to existing members, managing bookings, set up and on the day operations. </li><li>Promote one-time revenue streams including day passes, catering and parking, to both internal and external members.</li></ul> People, Community & Culture <ul><li>Deliver the Clockwise Customer journey to all visitors, tenants and members in the building – a great welcome and resolution/escalation of any reported issues. </li><li>Ensure there is adequate cover on the reception/welcome desk and that you arrange cover for breaks and meetings </li><li>Support Community colleagues with the planning and operational delivery of the member event programming using the four pillars and event SOP’s. </li><li>Compile handover notes and communicate daily events and activities to your colleagues. </li><li>Manage post and deliveries to the building ensuring that the established processes are followed at all times.</li><li>Manage incoming calls to the building, directing to the appropriate person and ensuring a great impression is created and an efficient service delivered. </li><li>Ensure that interactions with your members and tenants in person and via virtual communications are meeting and exceeding expectations. </li><li>Provide peer group and buddy support in your own and other Clockwise locations.</li><li>Ensure you are working in a way which aligns to the Company Hand Book.</li></ul> Safety, Compliance & Operations <ul><li>Ensure all health and safety measures and regulations are adhered to in line with risk assessments reporting and recording any issues which arise and escalating used to your manager immediately.</li><li>Ensure all interactions with building suppliers/third parties are undertaken in a professional and collaborative manor, maximising the value both commercial and service to Clockwise. Reporting any issues to your location manager</li><li>Manage access control requests for new and departing tenants, colleagues, and members in line with your buildings standards.</li><li>Sign in contractors to the building in line with the agreed standards. </li><li>Be responsible for the opening and closing of the building, completing the necessary checks as required. </li><li>Report any maintenance issues to the Building Manager/General Manager/Community Manager as appropriate. </li><li>Support the building management and F&B teams on site where reasonable and ensure you play your part in creating a positive, joined up experience for everyone who works in your building. </li></ul> Key skills and experience <div style="border:0px solid;margin:0px 0px 24px;font-size:14px;line-height:20px;width:700px;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Hospitality and customer service experience is advantageous. </div> Working pattern 40 hours per week, Monday to Friday. Office hours with occasional requirement to work evenings for events. Benefits <ul style="margin-top:0cm;"><li>Discretionary bonus scheme (post-probation)</li><li>Private health insurance</li><li>25 days holiday per annum, plus bank holidays</li><li>Health cash plan (post-probation)</li><li>Enhanced company pension - 4% and 5%</li><li>Gifts on your birthday and employment anniversary</li><li>Death in service benefit</li><li>Wellness activities throughout the year</li><li>Monthly sessions with MYNDUP available</li></ul>

Community Assistant (Maternity Cover) @ clockwise

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