About this role
Job summary Medical Receptionist
Hours:Full-time, Monday to Friday,7.5-hour shifts between 08:00 and 18:30, on a rota covering our opening hours.
Location: The Welby Practice (Bottesford, Harlaxton and Waltham on the Wolds)
The Welby Practice is seeking an enthusiastic, organised and patient-focused Medical Receptionist to join our friendly team.
This is a varied and rewarding role where you will be the first point of contact for patients while supporting the smooth day-to-day running of our practice. You will work across our three practice sites, providing an excellent patient experience and supporting both clinical and administrative teams.
Previous applicants need not apply.
Main duties of the job
Welcoming patients and visitors in a professional and friendly manner.Managing appointments, telephone calls and patient enquiries.Processing administrative tasks including workflow management, scanning, patient correspondence and results.Contacting patients regarding test results and follow-up appointments.Handling clinical samples and associated paperwork.Working collaboratively with GPs, nurses, administrative colleagues and external healthcare organisations.Maintaining patient confidentiality and delivering excellent customer service at all times.About youWe are looking for someone who:
Has experience in a customer service, reception or administrative role.Has excellent communication and interpersonal skills.Is confident using IT systems (Microsoft Office experience desirable).Has experience using SystmOne (desirable but not essential).Can work efficiently under pressure and prioritise a busy workload.Is flexible, reliable and enjoys working as part of a team.Holds a full driving licence and has access to their own transport, as travel between our three sites is essential.This post is subject to2 satisfactory references and DBS check.
About us What we offer
NHS Pension Scheme (23.7% employer contribution)Sick pay scheme28 days annual leave plus bank holidays (pro rata)Free parkingStaff events and wellbeing initiativesOpportunities for learning and developmentA supportive and friendly working environmentAbout usThe Welby Group is a progressive network of five GP practices providing care for over 43,500 patients across Lincolnshire.
We are committed to delivering high-quality, patient-centred care while creating an environment where our staff feel supported, valued and empowered to develop. Our values of Opportunity, Enthusiasm, Supportive, Innovative, Family and Balance underpin everything we do.
If you're looking for a role where you can make a real difference every day, we'd love to hear from you.
Job description Job responsibilities
Welcoming patients with warmth, professionalism and compassion.Managing appointments, telephone enquiries and patient requests.Supporting the practice with a range of administrative duties, including scanning, workflow management, patient correspondence and results processing.Contacting patients regarding test results and arranging follow-up appointments.Handling clinical samples and associated paperwork.Working closely with our clinical teams and external healthcare organisations to ensure excellent patient care.
Person Specification
Experience Essential
Experienced in customer service, reception or administration. Confident using IT systems (Microsoft Office experience). An excellent communicator with strong attention to detail. A team player who is flexible and happy to support colleagues when needed. Able to travel between our three practice sites (own transport is essential).
Desirable
Experienced with SystmOne Experience of working in primary care Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Welby Group
Address The Welby Practice
17a Walford Close
Bottesford
Leics
NG13 0AN
United Kingdom
Employer's website https://www.thewelbypractice.co.uk/ (Opens in a new tab)