About this role
Customer Experience Team Lead at Whatnot. Location: Phoenix or United States or United Kingdom or Ireland or Poland or Germany or Australia. Role: leading team, driving insights, managing operations Requirements: 5+ years support operations experience managing KPIs (e.g., CSAT); people leadership; analytical and data-driven; experience with Zendesk, Sigma, Excel/Google Sheets; SQL preferred; able to work occasional shifts/holidays and live near Phoenix hub. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Sigma, Microsoft Excel, Google Sheets, SQL Commitment: Full Time Workplace: Hybrid Languages: English