About this role
CX Team Lead - DTC Brands experience required at Aventus LLC. Location: Colombia. Role: monitoring performance, coaching agents, managing team Requirements: D2C customer support leadership with 2+ years team lead/coaching experience, remote BPO experience preferred, expert with Slack, Monday.com, Google Workspace, Scorebuddy and CRM, strong English communication and data-driven coaching skills. Category: Customer Service Seniority: Entry Level Tools: Scorebuddy, CRM, Slack, Monday.com, Google Workspace, VPN Commitment: Full Time Workplace: Remote Languages: English