About this role
CX Team Lead - DTC Brands experience required at Aventus LLC. Location: Mexico. Role: managing team, coaching agents, monitoring performance Requirements: D2C experience required; 2+ years team lead/coaching experience in remote BPO or e-commerce CX; expert with Slack, Monday.com, Google Workspace and dashboards; strong English communication, detail orientation, KPI-driven coaching, and basic VPN troubleshooting. Category: Customer Service Seniority: Entry Level Tools: Scorebuddy, CRM, Slack, Monday.com, Google Workspace, VPN Commitment: Full Time, Contract Workplace: Remote Languages: English