About this role
CX Team Lead - DTC Brands experience required at Aventus LLC. Location: Philippines. Role: monitoring performance, coaching agents, reporting metrics Requirements: 2+ years team lead/coaching experience in CX or BPO, D2C experience required, expert with remote collaboration tools, strong English communication and data-driven coaching skills. Category: Customer Service Seniority: Entry Level Tools: Scorebuddy, CRM, Slack, Monday.com, Google Workspace, VPN Commitment: Full Time Workplace: Remote Languages: English