About this role
Dutch Cx Team Lead at Vintage Cash Cow. Location: Duiven, Gelderland, Netherlands. Role: leading team, resolving escalations, coaching staff Requirements: Fluency in Dutch, 1+ year leadership in a customer-facing/support environment, experience managing KPIs/SLAs, coaching/mentoring teams, handling escalations, HR policy knowledge, and strong tech and data skills. Category: Customer Service Seniority: Entry Level Tools: WhatsApp, CRM systems, webchat, social media Commitment: Full Time Workplace: Onsite Languages: Dutch, English