About this role
CX Team Leader at Zoyi. Location: Seoul, Seoul, Korea. Role: Lead CX, Design CX, Collaborate product Requirements: Seven+ years in CX/CS with at least two years leading a team; experience building and operating CX/CS in B2B SaaS; strong data-driven decision making; ability to collaborate with product and AI teams. Category: Business Operations Seniority: Senior Level Tools: AI tools, Chatbot, Data analytics Commitment: Full Time Workplace: Hybrid Languages: English, Korean