About this role
Retail Customer Experience Team Lead at Pencor Services. Location: Carbondale, Pennsylvania, United States. Role: supporting teams, coaching staff, resolving complaints Requirements: 1+ year telecom/customer service experience, high school diploma/GED, valid PA driver’s license, knowledge of call center technology, strong coaching, sales, communication and troubleshooting skills. Category: Customer Service Seniority: Entry Level Tools: iGlass, Five9, CSR Controls, Microsoft Office, Adobe, PowerPoint, ICOMS/GUI/SLICC, Slack, Zendesk Commitment: Full Time Workplace: Onsite Languages: English