About this role
Customer Experience Team Lead at Pencor Services. Location: Lehighton, Pennsylvania, United States. Role: supporting team, coaching staff, handling escalations Requirements: 1+ year telecom/customer service experience, high school diploma/GED, PA residency and valid PA driver’s license, strong coaching, sales/retention, communication and troubleshooting skills, familiarity with call center tech. Category: Customer Service Seniority: Entry Level Tools: iGlass, Five9, CSR Controls, Microsoft Office, Adobe, PowerPoint, ICOMS/GUI/SLICC, Slack, Zendesk Commitment: Full Time Workplace: Remote Languages: English