About this role
Customer Experience Trainer at Pencor Services. Location: Lehighton, Pennsylvania, United States. Role: delivering training, assessing performance, maintaining materials Requirements: Provide onboarding and training for contact center staff; 6+ months customer service/telecom experience; PA residency and valid PA driver’s license; high school diploma/GED; training/facilitation experience preferred. Category: Human Resources Seniority: Entry Level Tools: Five9, Calabrio, Zendesk, Litmos, Basecamp, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint Commitment: Full Time Workplace: Hybrid Languages: English