About this role
Customer Success Associate at Lupa. Location: London or New York City. Role: owning accounts, driving retention, managing renewals Requirements: Experience in customer success or account management (B2B SaaS preferred), strong communication, commercial acumen, proactive risk management, and ability to manage retention, renewals, and upsell. Category: Customer Service Seniority: Mid Level Tools: Salesforce, HubSpot, Gainsight, Intercom Commitment: Full Time Workplace: Hybrid Languages: English