About this role
Customer Service Representative at ASM Research. Location: Remote, District of Columbia, United States. Role: Troubleshoot issues, Log incidents, Escalate issues Requirements: Associate degree in IT or related field; 4-7 years IT support; Experience with ServiceNow/JIRA; strong communication; ability to obtain SECRET clearance. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, JIRA, ITSM Commitment: Full Time Workplace: Remote Languages: English