About this role
Service Desk Manager at ASM Research. Location: United States. Role: managing escalations, leading investigations, creating runbooks Requirements: 5+ years IT support experience with 3+ years managing technical teams; deep PIV/PKI, smart card, certificate, and Windows trust expertise; AD/Entra ID and Group Policy knowledge; ServiceNow proficiency; ability to obtain Public Trust. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Active Directory, Entra ID, Entrust, HID/ActivID, RSA, SCCM, Intune, Group Policy, S/MIME Certifications: itil v4 Commitment: Full Time Workplace: Remote Languages: English