About this role
Customer Service Quality Policy Analyst I at ASM Research. Location: Fairfax, Virginia, United States. Role: evaluating interactions, developing policies, providing coaching Requirements: Bachelor's degree or equivalent, 3+ years contact center quality assurance experience, ability to obtain Public Trust clearance, strong analytical and communication skills, experience with quality monitoring and workforce tools. Category: Customer Service Seniority: Mid Level Tools: NICE, Verint Commitment: Full Time Workplace: Remote Languages: English