About this role
Technical Support Advisor 2nd Line IT at Focus Group. Location: Shoreham-by-Sea, England, United Kingdom. Role: Diagnose cases, Troubleshoot hardware, Escalate issues Requirements: 2nd line technical support experience, IT hardware/software troubleshooting, ITIL knowledge; strong communication and escalation skills. Category: Information Technology Seniority: Mid Level Tools: Remote Desktop Tools, ITIL Commitment: Full Time Workplace: Hybrid Languages: English