About this role
Help Desk Specialist I (Tier I Agent – Internal) at Aretec Inc. Location: Ashburn or Orlando or San Antonio. Role: Serve as Tier 1 POC, Log and document incidents in ServiceNow, Troubleshoot CBP web/mobile applications Requirements: High school diploma or equivalent; 1 year IT help desk experience; Windows, Office, Active Directory knowledge; strong customer service; rotating shifts; CBP BI clearance. Category: Information Technology Seniority: Entry Level Commitment: Full Time Workplace: Remote Languages: English