About this role
Quality Control Lead / Project Manager I at Aretec Inc. Location: Ashburn or Orlando or San Antonio. Role: Develop SOPs, Monitor service desk quality, Evaluate calls and tickets Requirements: 3+ years in quality control/quality assurance; deep IT service desk knowledge; strong analytical, reporting, and documentation skills; must be a U.S. citizen and able to pass CBP background investigation. Category: Quality Assurance Seniority: Mid Level Tools: ServiceNow, Quality monitoring tools, Analytics and reporting Commitment: Full Time Workplace: Hybrid Languages: English