About this role
Client Success Agent at MerchantSpring. Location: Colombia. Role: responding tickets, troubleshooting issues, educating clients Requirements: 1–3 years in customer support/success or related client-facing roles; experience in eCommerce/marketplaces/SaaS preferred; excellent written/verbal English; strong troubleshooting, attention to detail, and ability to work independently in a remote environment. Category: Customer Service Seniority: Entry Level Tools: MerchantSpring, Intercom, HubSpot, Jira, Amazon Seller Central, Vendor Central, Walmart, Shopify Commitment: Full Time Workplace: Remote Languages: English