About this role
Helpdesk Agent at MFSG Technologies (India) Private Limited. Location: Hyderabad, Telangana, India. Role: managing incidents, documenting issues, coordinating escalations Requirements: Support IT helpdesk operations; incident management; customer-focused communication; ITIL knowledge. Category: Information Technology Seniority: Mid Level Tools: ITSM, Ticketing systems, Databases Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, French