About this role
Helpdesk Agent at MFSG Technologies (India) Private Limited. Location: Hyderabad, Telangana, India. Role: troubleshooting IT issues, escalating incidents, managing queues Requirements: 3-4 years in a helpdesk/IT service delivery role; IT operations knowledge; associate or bachelor’s degree; ITIL certification; strong English communication; French is a plus. Category: Information Technology Seniority: Mid Level Tools: ITSM, Ticketing Systems, Helpdesk Software Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, French