About this role
Helpdesk Agent at MFSG Technologies (India) Private Limited. Location: Hyderabad, Telangana, India. Role: troubleshoot issues, manage queues, document incidents Requirements: 3-4 years in a helpdesk/IT service delivery role; ITIL cert; associate or bachelor’s in CS/IT; strong communication and problem-solving skills. Category: Information Technology Seniority: Mid Level Tools: ITSM, Ticketing Systems, Helpdesk Software, Databases Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, French