About this role
1st Line Support Agent at Luminance. Location: Dallas, Texas, United States. Role: handling queries, resolving issues, triaging issues Requirements: Customer-focused problem solver with excellent written and verbal communication. Service-desk or support experience beneficial; Intercom experience a plus. Able to triage, log, and escalate technical incidents and manage multiple tasks. Category: Customer Service Seniority: No Prior Experience Required Tools: Intercom Commitment: Full Time Workplace: Hybrid Languages: English