About this role
1st Line Support Agent at Luminance. Location: Sydney, New South Wales, Australia. Role: handling queries, diagnosing issues, escalating issues Requirements: Customer-focused support professional with problem solving and communication skills; experience with Intercom and basic IT/systems knowledge is beneficial; ability to manage multiple tasks and prioritise in a fast-paced environment. Category: Customer Service Seniority: Entry Level Tools: Intercom Commitment: Full Time Workplace: Hybrid Languages: English