About this role
Puebla - Bilingual Agent at Teleperformance Agents. Location: Puebla or Mexico. Role: handling interactions, maintaining security, reaching kpis Requirements: Handling inbound/outbound calls, chat and email per client guidelines; basic computer and MS Office skills; following coaching; meeting client KPIs; reading client updates and CCMS communications. Category: Customer Service Seniority: Entry Level Tools: Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, CCMS Commitment: Full Time Workplace: Onsite Languages: Spanish, English