About this role
Trust & Risk Agent, Japan at Whatnot. Location: Tokyo, Tokyo, Japan. Role: reviewing transactions, investigating cases, handling inquiries Requirements: 1+ years experience in trust & safety, customer service, fraud operations, or related field; fluent English and native Japanese; experience with Zendesk/Kustomer/Intercom; strong investigative, analytical, and customer-communication skills; must live within commuting distance of Tokyo hub. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Kustomer, Intercom Commitment: Full Time Workplace: Hybrid Languages: English, Japanese