About this role
Contact Center Team Lead at The Chicago Lighthouse for People Who Are Blind or Visually Impaired. Location: Chicago, Illinois, United States. Role: coaching staff, monitoring calls, handling inquiries Requirements: High school diploma or equivalent; excellent interpersonal and communication skills; typing 30 WPM; advanced Microsoft Word and Excel proficiency; ability to multitask, coach staff, work within turnaround times, and support onsite/remote agents. Category: Customer Service Seniority: Mid Level Tools: Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English