About this role
Customer Service Supervisor at DSV. Location: Sterling, Virginia, United States. Role: supervising staff, handling complaints, monitoring calls Requirements: Supervise and develop customer service agents; handle customer complaints; monitor ACD/PBX and call metrics; bachelor’s degree preferred; 0–2 years supervisory experience preferred; strong interpersonal and analytical skills. Category: Customer Service Seniority: Entry Level Tools: ACD, PBX Commitment: Full Time Workplace: Onsite Languages: English