About this role
Call Centre Operator at Singapore Civil Defence Force. Location: Braddell, Singapore, Singapore. Role: receiving calls, generating ECT, performing triaging Requirements: Receiving incoming emergency calls, generating Emergency Call Taking (ECT) records via the Authority incident management IT system, retrieving incident location, inputting required details, and performing telephone triaging and medical advisories per Authority guidelines. Category: Customer Service Seniority: Entry Level Tools: Emergency Call Taking (ECT), Authority incident management IT system Commitment: Full Time Workplace: Onsite Languages: English