About this role
FBS Business Insurance Agents Service Supervisor (Call Center) at Farmer Business Services (Capgemini). Location: Mexico City, Mexico City, Mexico. Role: leading team, monitoring metrics, managing handoffs Requirements: Supervise and coach an execution support team for business insurance agents; manage performance, QA, CRM hygiene, scheduling, handoffs, and cross-time-zone operations; ensure adherence to processes and escalation to licensed specialists. Category: Customer Service Seniority: Mid Level Tools: CRM Commitment: Full Time Workplace: Hybrid Languages: English