About this role
Customer Support Specialist (US Hours/Night-shifts) at Payhawk. Location: Sofia, Sofia City, Bulgaria. Role: responding queries, analyzing malfunctions, proactively engaging Requirements: 2+ years in customer support; fluent English; experience with case/ticket systems; strong communication and problem-solving; independent and team player; proactive, detail-oriented; AI-savvy. Category: Customer Service Seniority: Mid Level Tools: Aircall, Intercom, Salesforce, Zendesk Commitment: Full Time Workplace: Onsite Languages: English