About this role
Communication Desk Analyst at Hotwire Communications. Location: Fort Lauderdale, Florida, United States. Role: Coordinate outages, Monitor systems, Escalate issues Requirements: Minimum 2 years in help desk or high-volume call center; experience in Customer Operations; communications specialist background; proficient with MS Office and monitoring tools; familiarity with network monitoring (SolarWinds a plus). Category: Information Technology Seniority: Mid Level Tools: MS Office, SolarWinds Commitment: Full Time Workplace: Onsite Languages: English