About this role
As the Director, Customer and Product Operations Support of Claim Source, you will report to Experian Health, oversee advanced technical support, client satisfaction, and process optimization for Experian's Claims Source product.
You will ensure resolution of client issues, guide efficiency through automation and AI enabled enhancements. You will lead a team of specialists dedicated to delivering high-quality support, and partner with clients, our teams, and partners to promote product effectiveness.
Ensure resolution of Claim Source issuesUse Salesforce to support customer satisfaction and resolve system and payer-related issuesReview, evaluate, and interpret payer notificationsGuide customer optimization processes and edit reviewsIdentify customer needs and align them with Experian product capabilitiesCommunicate complex solutions to clients and our teamsParticipate in client calls and provide status updatesRecommend enhancements to improve automation, efficiency, and product scalability, including AI and CopilotMonitor accuracy and completeness of all assigned jobsProvide technical support including testing, troubleshooting, and implementing changesCollaborate with internal and external teams on process requirementsTrack change requests and oversee high-severity incidentsSupport solutions during internal Health or claims issuesMaintain project plans and schedulesParticipate in pre-sales and CBR activities.Build relationships with clients and internal partnersMentor team membersEnsure accuracy and completeness of all team deliverables 5+ years' experience Healthcare Revenue Cycle experienceBachelor's degree or equivalent experience2+ years' experience with people management is beneficial3+ years' experience with hands-on hospital and physician billing2+ years' experience with Salesforce is beneficial2+ years' experience with project management3+ years's experience with ICD-10, CPT-4, 837 formats, UB04/1500/ADA claim forms Benefits/Perks:
Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remoteFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.htmlAt Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
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Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.