About this role
Support Analyst at Direct Travel. Location: Mumbai, Maharashtra, India. Role: managing inquiries, documenting cases, escalating issues Requirements: 1-2 years travel operations experience; proficiency with Freshdesk, Concur, GDS (Sabre/Amadeus) preferred; strong written and verbal communication, critical thinking, and Microsoft Office skills. Category: Customer Service Seniority: Entry Level Tools: Freshdesk, Concur Online Booking Tool, Sabre, Amadeus, Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English